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The Startling Reason Veterinary Hospitals Exist

April 12, 2018

Why does our veterinary practice exist? When you ask this question of your team, how do they answer? “To enhance the Human-Animal Bond.”  I doubt this..

Through the Eyes of the Pet

October 23, 2017

October Focus: Client Experience- More than the Services Part four – the visit through the eyes of the pet You can forget the owner’s name and yet you ..

Communication with Your Client

October 16, 2017

October Focus: Client Experience – More than the Services Part three – communication with your client For the last two weeks, we have discussed looking..

Critically Evaluating Experiences

October 10, 2017

October Focus: Client Experience – More than the Services Part two – critically evaluating the experiences you provide During the month of October, we ..

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