Rebecca’s In-Hospital Training

View More:’s In-Hospital Workshops include, although not limited to:

Career Choices within Veterinary Hospitals

You may be surprised by the various career choices there are within veterinary hospitals. Assistants, technicians, managers, receptionists, and veterinarians – THERE IS NO GLASS CEILING! Together we will outline options within client service, team training, advanced certifications, end-of-life care and self-employment (to name a few).

You will be given a Career Road Map and resources to begin your journey down a long and rewarding career path. The sky is the limit and we will prove it! Contact Rebecca for details.

Communication Skills: Key to Veterinary Team Success
Effective communication by every member of the team is the key to patient health.  If we consider each mistake made in patient care or upset client event that occurs in a hospital, we would have to agree that someone fell down in his/her communication. It could be the client, the doctor or the team. Better communication enhances patient care, decreases “drama” among staff and creates a culture that is positive. The better the communication skills, the better the hospital environment resulting in better patient care. Learn basic communication skills and learn to look forward to your job every day.
High Morale or Hospital Culture; which comes first?
Before answering the question, we will define and evaluate a few concepts, offering visual aids and worksheet that may help.The other day, while attending a conference and sitting in on one of the interactive programs, the group was asked to define their hospital’s culture. An attendee simply stated, “We have no culture.” That is impossible, to have a no culture is defining it; lack of direction, lack of vision, lack of traditions.When there is a working environment, a culture will be created, either by design or by default.  Veterinary hospitals, clubs, communities, and families all have beliefs. Consider the traditions generated, embraced and cultivated by each of these groups as their guiding principles. Together we will outline “the perfect hospital culture,” compare to the current culture, and identify ways to bridge the gap.
Professionalism, OWN IT!
You may sense there has been a decline in professionalism over the years. Whether real or perceived, veterinary teams can design their own policy on professionalism and define their culture. We will discuss respect, the fact that we are all human and make mistakes, and being courteous and much more. Individuals will walk away with an opportunity to embrace the same ideals within their veterinary practice.
Tough Conversations Build Stronger Teams
Continually brushing conflict and stress under the rug just creates a monstrous mole hill into a mountain (one that will eventually ERUPT)! Participants will be given tools to identify gossip, and how to defer it. Conflict, like death and taxes, is inevitable and teams that know how to step gracefully into conflict will come out far stronger and more united on the other side. Resolution tools are offered and team members will learn how they can improve on resolving conflict (at work and in their personal lives).
Veterinary Team Self-Care & Stress Relievers
It seems ironic to be talking about the importance of self-care for veterinary professionals, when those very same professionals care for others every day. As a general rule, veterinary professionals are known to be caring, giving, and compassionate. But when veterinary professionals give until they have nothing left, it leads to the burn-out, compassion fatigue, and high turnover that’s so prevalent in veterinary medicine. Together we will discuss stressors and stress relievers and 6 tips to creating work/life balance (or blend). We will participate in an exercise that helps to understand your team’s personal preferences for relieving stress.
Trust + Delegation = Team Satisfaction
All strong relationships are built around trust. Within the veterinary community this concept is of utmost importance. Veterinarians want to work with team members they can trust and team members are constantly striving to be trusted.  When veterinarians trust their team, delegation of appropriate tasks to appropriate team members insures time management and team leveraging. What tasks can be delegated to whom? Together we will dive into proper team leveraging assuring everyone on the team is being utilized to the max, increasing team satisfaction, patient care and client experience.
The Relevant and Important Employee Handbook
It may sound boring, but the employee handbook benefits both the team member and employer by outlining expectations, guidelines, state and federal laws, and policies specific to the veterinary hospital. Policies outlined in the living document assist everyone in succeeding. We will answer the question, “Why even have and Employee Handbook?” Together we will discuss how to create one, when to use it and why it is important. CLICK HERE for detailed information.
Time Flies: Unless You Manage It!
Chaos, clutter, random acts of nothingness, and being unfocused are a team member’s demise. During this course on Time Management, participants will objectively look at their cluttering habits, organizational style, be given tips and tricks and offered tools that assist in focusing. We are all given the same 1,080 minutes in a week, utilize and prioritize them wisely.
Inventory is a Team Sport
Your hospital’s inventory is best utilized when it is walking out the door and being charged for! It’s true; inventory that sits on the shelf is not doing the hospital or patient any good. We will discuss the ins (purchasing) and outs (selling) of inventory. Seems like a fairly easy concept, however inventory management can be improved upon, in many cases. We will begin with the importance of identifying an Inventory Team Captain, benefits of well-maintained inventory, establishing ordering and restocking protocols and budget. Then we will discuss proper tracking, invoicing and online pharmacy.
Safety is Everyones’ Responsibility!
It is everyone’s responsibility to conduct themselves professionally and keep the workplace safe. Well managed practices outline safety precautions and expectations. Together we will review the Occupational Safety and Health Administration’s (OSHA) goals and regulations, Safety Data Sheets (SDS), dangers of working in a veterinary practice, safety measures taken while pregnant, personal protective equipment and precautions that must be taken to decrease the chances of an injury or being bit by an animal. Attendees will be given a homework sheet they can take back to their veterinary hospital to score their clinic’s safety rating.