Here are some helpful tools to begin conversations with your veterinary team.
Whether talking among team members or speaking to clients, avoiding these words and phrases will increase professionalism. View the Blog
Think about how the veterinary team communicates with the client. Is it in a way that the client can understand? Or is it in medical terms? See if your team speaks “client.”
Assist the team in understanding how they contribute to the bottom-line and start the uncomfortable financial conversation. See Tools for Financial Conversations
Third Party surveys can help managers and owners discover how the team really feels, especially if the culture minimizes open communication. Obtain more information here.
When team members take care of themselves, they will perform better. Start with these simple, yet useful, tips for wellbeing. View details here (PDF document).