STOP the Mass Exodus-Courageous Conversations

January 15, 2020

Veterinary team members leave the profession, frequently. I want to stop the exodus of veterinary team members leaving the veterinary community because of ..

Employee Handbooks Improve Team Retention

January 7, 2020

You may be familiar with your Employee Handbook, but do you USE IT? When properly used, your Employee Handbook may help to decrease your team’s turno..

Start the New Year with Courageous Conversations

January 2, 2020

You may believe that “tiptoeing around,” avoiding conflict, will make it go away. Think again! Avoiding tough conversations will make the conflict wors..


January 1, 2020

Dear Manager, So, they want more money. It doesn’t grow on trees! First, let’s ask some fundamental questions. Pen in hand, write out your answers. Rea..