4 Tips for Personal Accountability

February 4, 2020

Veterinary team accountability, the answer is within YOU!

The irony of accountability is that team members feel they hold themselves to a high-level of accountability, and yet they want others on their team to be more accountable. It seems there is a strong case for the OTHER person to be more accountable. Sound familiar?

What Does Accountability look like?

According to Michael Hyatt, former chairman and CEO of Thomas Nelson Publishers, now author and successful entrepreneur:

“First and foremost, it means that you accept responsibility for the outcomes expected of you—both good and bad. You don’t blame others. And you don’t blame the external environment. There are always things you could have done—or still can do—to change the outcome.”

Simply stated, accountability begins with you! It begins with managing yourself, first, leading through example.

Following are 4 Tips to self-management improving personal accountability:

  • Set and accomplish micro-goals.
    1. Small accomplishments, defined and acknowledged, are building blocks for success and positive outcome. Download our SMART Goals Worksheet to establish goals and bring them to fruition. SMART goal worksheet_2019
    2. An example of a micro-goal may be updating the New Puppy Kits list. The larger, macro-goal may be to pull out all of the undistributed New Puppy Kits, remove expired samples, add fresh samples and update all of the brochures within the kits.
  • Stay focused.
    1. You may believe multi-tasking is the only way to get through the day. Think again. Psychology Today explains that you make more errors with Task Switching (multi-tasking).
  • Emphasize your strengths, decrease your weaknesses
    1. We are not designed to do it ALL! It is best to define the duties and tasks you do well and expand upon the expertise. Grow those duties in your career goals and in your job description. It’s worthwhile to know your weaknesses and work on eliminating them, especially in the realm of patient care and client experience.
  • Seek Feedback
    1. In a previous blog, Veterinary Team Feedback; Get Really Good at It, feedback was explained as information, but can be mis-interpreted. “Receiving feedback, with an open heart and mind, with patience and understanding, shows grit, leadership and resolve.”

As you are aware, this is a short list of tips. There is much more to the concept and improvement of accountability.

Another interesting concept in accountability is that of the biases we have and how they impact our perception. Stay tuned to read Part II – 180 Cognitive Biases – in a couple of weeks…. CLIFFHANGER!

Yours in Veterinary Team Accountability,

Rebecca Rose, CVT

Interested in a creating a powerful, inspirational workshop for your team on this topic? Let’s create it!

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