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4 Tips for Client Retention

September 17, 2019

Retaining the 2-legged is important As mentioned1, it’s cheaper to keep a client than to pursue new ones.  This is largely due to building the trust and..

Addressing the Need at the End of the Leash

September 4, 2019

Why Focusing on Retaining the 2-Legged is Important When you first heard the phrase “end of the leash,” did your mind first jump to the pet? Probably. ..

The Startling Reason Veterinary Hospitals Exist

April 12, 2018

Why does our veterinary practice exist? When you ask this question of your team, how do they answer? “To enhance the Human-Animal Bond.”  I doubt this..

Through the Eyes of the Pet

October 23, 2017

October Focus: Client Experience- More than the Services Part four – the visit through the eyes of the pet You can forget the owner’s name and yet you ..

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