4 Tips for Client Retention
September 17, 2019
Retaining the 2-legged is important As mentioned1, it’s cheaper to keep a client than to pursue new ones. This is largely due to building the trust and..
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Addressing the Need at the End of the Leash
September 4, 2019
Why Focusing on Retaining the 2-Legged is Important When you first heard the phrase “end of the leash,” did your mind first jump to the pet? Probably. ..
The Startling Reason Veterinary Hospitals Exist
April 12, 2018
Why does our veterinary practice exist? When you ask this question of your team, how do they answer? “To enhance the Human-Animal Bond.” I doubt this..
Through the Eyes of the Pet
October 23, 2017
October Focus: Client Experience- More than the Services Part four – the visit through the eyes of the pet You can forget the owner’s name and yet you ..