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4 Tips for Client Retention

September 17, 2019

Retaining the 2-legged is important As mentioned1, it’s cheaper to keep a client than to pursue new ones.  This is largely due to building the trust and..

Through the Eyes of the Pet

October 23, 2017

October Focus: Client Experience- More than the Services Part four – the visit through the eyes of the pet You can forget the owner’s name and yet you ..

Communication with Your Client

October 16, 2017

October Focus: Client Experience – More than the Services Part three – communication with your client For the last two weeks, we have discussed looking..

Critically Evaluating Experiences

October 10, 2017

October Focus: Client Experience – More than the Services Part two – critically evaluating the experiences you provide During the month of October, we ..

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