The Details

Coaching and Project Support

You may struggle with follow-through, lack of resources and accountability.  You may feel overworked and unable to achieve your defined goals.

CATALYST VetPC offers a new perspective when you may be too frustrated and overwhelmed to consider other possibilities.

CUSTOMIZED EXPERIENCE

No one has the same situation so each coaching session or project support is customized to meet your specific needs.

We begin with a FREE discovery phone call or email in order to identify your specific needs, goals and desired outcome.

Coaching

Coaching is defined as “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.”

open to see what else Coaching Sessions include
  • Initial reference materials pertinent to the discussion
  • A program tailored specifically to your situation
  • Hourly pricing so any length of session is available (from one hour to longer sessions, one time or at regularly scheduled intervals)
  • Any follow-up resources and support as needed

+ Manager Mentoring

Boutique Projects

These are popular sessions; not an all-inclusive list!

+ Vision-Value-Mission to Action = Customized Strategic Planning

+Assistance with Employee Handbook (manual)

+Assistance in Hiring a Practice Manager

Hiring Audit = Everything you know about hiring - forget!

Gone are the days of throwing together an ad, posting in the paper, and waiting for awesome candidates to beat down your door.

There are good and bad ways in seeking out ideal team members. When hiring, much of the work is done before you even place the job announcement.

Are you willing to evaluate and improve your process?

Here is a quick overview of some areas CATALYST VetPC would evaluate and/or offer suggestions and ideas for improvement:

  • Culture: Are you attractive to the job seeker? Do you already have an awesome team?  Good people won’t be attracted to a toxic environment.
  • Job Description: Are you really hiring the correct position?
  • Job Posting: What makes your practice stand out?
  • Cover Letter and Resume Review: What are the red flags?
  • Interviewing: What qualities are you seeking and what questions do you need to find them?
  • Consistency: Is the hiring team conducting themselves appropriately during the process?

Having an outside source evaluate your process will save time and energy in the long run. We set you up for success not only now but well into the future.

Team Health
We will start by evaluating the current level of team health and wellbeing.  Then we will identify potential systems to combat burnout, compassion fatigue and stress for your team.

It is about identifying what is working, what is not working, and how to fill in the gaps with relievers in order to improve veterinary team wellbeing. There are many tools and resources to assist you during this journey.

Team Turnover
What is your turnover rate? Is this higher or lower than national numbers? Veterinary numbers? Rebecca will assist you in defining your current annual percent turnover and identify plans to decrease it.

You will gain a big picture look at your hospital’s turnover rate and how to rectify it.

Team Efficiency and Efficacy
Identify how your team is currently being utilized and discover ways to better leverage team members.

A team efficiency audit can be more involved in order to analyze all that is occurring and offer tangible suggestions. The more that is evaluated, the better the final report and suggestions for potential solutions.

Depending on the depth of the audit, it may involve a site visit as well.

  • Analyze employee turnover
  • Review job descriptions
  • Conduct team interviews (to include an anonymous electronic survey)
  • Evaluate team salaries/benefits
  • Shadow team members
  • Client engagement (reviews and surveys)
  • Critique layout of the practice

The final product will consist of a consultation report of findings and suggested improvements as well as a plan for follow-through for the next 3-6 months.

Desired Outcome = To increase team satisfaction and hospital profitability by maximum utilization of time and skill levels.

+ Comprehensive Evaluation – step by step process (consulting package)

Take the first step and contact CATALYST VetPC to begin a conversation.