HELP! My co-worker confided in me
February 22, 2021
Help! My co-worker confided in me. I need your advice.
Receiving phone calls, text messages, and emails from veterinary professionals in which I am asked to keep the conversation “under wraps” or confidential happens frequently. I am obliged to hold their trust and keep the disclosed career leap or practice sale or struggle with their boss in my vault. That’s what a Coach does.
Recently, veterinary professionals have been reaching out in dire need of help, not necessarily for themselves, but for support in helping a co-worker navigate a crisis. They reach out writing in an Instant Message (because we are friends on Facebook or some other social media platform), “I kinda need advice. A coworker admitted herself into the local center for a hold – suicidal. She has asked me to notify the practice manager. Do I just notify our boss? Is there a way to protect my coworker? She is afraid to go back to work.”
My first response, “Are you and her in a safe place?” “Yes,” is the reply. Good, that’s a good thing, as I let out a big sigh of relief (then and even now as I type these words, reliving the conversations).
I move into “logistic mode,” asking about the use of an Employee Handbook, any employee wellness programs, access to an Employee Assistant Program, or anything else they wanted to tell me.
“I’m concerned about confidentiality. These types of things have not been dealt with very well in the past,” I am informed. Thus, the previous statement ‘protecting her coworker’.
Does this scenario sound familiar to you? It is my third such conversation in a few months. That is why I am bringing this to the table because there is an opportunity for Questioning, Persuading, and Referring (QPR). Or Assessing, Supporting and Knowing (ASK). Opportunities to save lives, keep our veterinary teams whole, normalize the conversation, and improve the outcome.
There are two trainings and policies to highlight so veterinary team members may not have to call, text, or email me in the future. Not because I do not love them and want to hear from them, but because there is a better way to be proactive instead of reactive in these cases.
- Question, Persuade, Refer (QPR) Training for Suicide Prevention
- Assess, Support, Know (ASK) Training
- Employee Wellness Programs
- Employee Assistant Programs (EAP)
Looks like alphabet soup for a healthier veterinary team. Regardless of the industry, suicide is on the rise. 1 Conversations and training in recognizing emotional distress among our team members can no longer be neglected. It is time to break the stigma and talk about the ways we can train our teams in suicide prevention, normalizing the conversation, and providing needed benefits.
While attending the AVMA’s Wellbeing Summit in Chicago (November 2019) I learned of Question, Persuade, Refer (QPR) Gatekeeper Suicide Prevention Training. We had the privilege of walking through the training while convened in the Summit’s Hall prior to lunch. One of the Summit Facilitators delivered the course allowing for those at the tables to break into pairs, roleplaying the various exercises. Believe me, practice does make progress when normalizing the awkward, yet heartfelt exercise.
- Listening to understand.
- Question to determine the struggle.
- Persuade in seeking help.
- Refer by giving the name of a therapist or taking to a place of safety.
QPR Suicide Prevention Training is available to everyone on the veterinary team. The Gatekeeper training is found on www.qprtraining.com, costs $29.95, and takes approximately 1 hour including videos and taking a 15 question quiz.
QPR Training is meant to offer hope through positive action. You are encouraged to take it and share the invitation with others in your sphere of influence. When your gut tells you something is wrong go with it! You are more intuitive than you know.
Banfield announced their Assess, Support, Know (ASK) training designed specifically for veterinary professionals to help them recognize and address emotional distress and suicidal thoughts in themselves and others in September of 2019. January of 2020 the group launched its ASK Training program. The free resource provides tools on how to address concerns related to emotional distress. Learn more on their website www.askassesssupportknow.com (this link looks corrupt, I have asked Banfield for a better link)
Employee Wellness Programs
Good employee health can make a difference in the workplace. One of the best veterinary employee wellness programs I found in my research was on the Center for Veterinary Medicine (CVM) within the Food & Drug Administration. CVMs Work-Life/Wellness Program was implemented to keep the 7 components of wellness at the forefront of the employee’s minds.
There programs include monthly health challenges, physical activity offerings, volunteer offerings, nursing mother’s program and an Employee Assistant Program.
In a previous series of articles, Veterinary Practice News was kind enough to collaborate with the Veterinary Hospital Managers Association (VHMA) and the National Association of Veterinary Technicians in America (NAVTA) in unveiling the basics of an Employee Assistant Program (EPA). The contributors discussed benefits of veterinary team members using an EAP, what can be covered when utilized, and the myths and misconceptions in the use of the benefit.
I was quoted, “Because our work lives blend into our personal lives, employees with aging parents, in the throes of a faltering relationship, or caring for a sick child are affected physically and mentally. It takes a Herculean effort to turn off the emotions associated with these issues and turn in a stellar performance on the job. Employers must be sensitive to the issues impacting performance and have the institutional supports in place that take away the stigma of asking for help and make it effortless to access services.”
Read the other articles in the line-up to learn more and share the information with everyone on your team.
Looks like alphabet soup:
- QPR, Question. Persuade. Refer. www.qprtraining.com
- ASK, Assess. Support. Know. askassesssupportknow.com
- EAP, Employee Assistant Program.
Yet, breaking the stigma begins with the individual in overcoming the myths and misconceptions associated with mental health challenges, suicide, and seeking help. That places the responsibility squarely on your shoulders to take action! Please complete a suicide prevention training and know how to use your hospital’s Employee Assistance Program. If there is no EAP, act in creating it.
Together we will keep our teams healthy and whole.
Rebecca Rose, CVT
1 Lockdown Suicides on the Rise, John Loftus, National Review, The Corner – Health Care, July 30, 2020, https://www.nationalreview.com/corner/lockdown-suicides-on-the-rise/
2 Work-Life/Wellness Program, Center of Veterinary Medicine – FDA https://www.fda.gov/about-fda/center-veterinary-medicine/work-lifewellness