Hiring for skills or character?
November 28, 2017
Be Grateful for character AND skills!
Have you ever considered who are the best team members? There is a conscience effort to identify the most qualified candidate who has the ability to problem solve (a critical thinker), engage with team members (social), have the perfect blend of enthusiasm with realism (authenticity) and possess attention to medical detail (technical skills). Then becomes the task to continuously support and grow this individual throughout his or her career. That’s a lot to ask from a candidate and a lot to support!
What is most important?
“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” – Lawrence Bossidy, Former COO of GE, former CEO of Honeywell International and author
Truly, let’s be grateful for the team members that have character and skills! During the hiring process these are the traits we desire and qualities to continue to nurture, building loyalty and relationships. Have you recently considered all the ways in which team members are supported? Now is a great time to look at their careers and provide genuine appreciation and proper compensation.
One way to demonstrate gratitude is by continually supporting individuals in their training and education. By showing pride in their technical and people skills, you bring out the best in people and, in return, they will continue to build on what they are good at and enjoy.
“The moment you feel the need to tightly manage someone, you’ve made a hiring mistake. The best people don’t need to be managed. Guided, taught, led–yes. But not tightly managed.” – Jim Collins, business consultant, author and lecturer on the subject of company sustainability and growth
Guide team members by leading through example. Place emphasis on strong work ethics, establishing healthy boundaries and compensation for teamwork. Establish strong guiding principles in which everyone is rowing in the same direction with similar values in team cooperation, patient care and client service.
You gain respect and trust when you share the vision for the future with all team members. This image includes their career advancement, excellent patient care and extraordinary client services. By showing and guiding them along this path, they will see how fulfilling their career can be both personally and professionally!
Who works for you?
“You can have the best strategy and the best building in the world, but if you don’t have the hearts and minds of the people who work with you, none of it comes to life.” – Renee West, Luxor and Excalibur Hotel
Build hearts and minds! Build a culture focusing on personal and professional development that embraces character and skills. Be grateful for the problem solver (creative mind), social butterfly (gregarious individual), and authentic person (acentric expression of self), because those are the traits you truly seek for the ultimate veterinary team!