Is your veterinary hospital experiencing any of these issues?
- High staff turn-over
- Poor team communication
- Chronic exhaustion & burn-out
- Issues with client service or the client experience
- Inefficient operations
- Decreased profitability
You will receive a new perspective from an experienced and caring consultant which can take your team from simply surviving to thriving!
Here are some potential steps you can anticipate – all are customized and ala-carte to meet your specific needs:
Step 1: Practice Questionnaire (this can be done independent of the other steps)
Click here for Information and to view the Practice Evaluation – this may introduce topics that had not been previously considered
Step 2: Needs and Desired Outcome
determine owner’s degree of commitment and support to veterinary team development and practice prosperity
gauge financial status and determine Key Performance Indicators (KPI)
Step 4: Observation Days
consultants will engage with team, interact with clients, possibly video tape team members in action with clients, and review protocols and other pertinent documents
Step 5: Comprehensive Report
received within 4-6 weeks outlining findings with suggestions and resources
Step 6: Transformation Plan
With the veterinary owner(s) and manager, Consultants will assist in designing the 12 month transformation plan outlining monthly goals, team members accountability, recording of processes, and define the Consultant’s role in assisting the team during the transformation.
You are not on your own as CATALYST VetPC is here to help you along every step of your practice transformation.
We customize to fit YOUR needs.
Contact CATALYST VetPC to set up your specific approach to your hospital’s comprehensive evaluation.