Improve the Pulse of Team Wellbeing

September 17, 2020

Get your Finger on the Pulse of  Veterinary Team Wellbeing

How is your team doing right now?  How are YOU doing right now? Overwhelmed?

You are not alone!

Life as we once knew it has changed greatly in the last six months. It is undoubtedly the longest six months of my life!  It’s not over either, which doesn’t help.

These uncertain times have intensified the need to bring team wellbeing front and center.  Not only as awareness but as a solid trackable Key Performance Indicator (KPI) in your hospital.

It is not yet possible to pull up a report in your Performance Improvement Measurement System (PIMS) that gives value for team wellbeing. That much you know.

What you CAN do is track some specific values that are indicators of your team’s well-being.  Most of these values are easily found or extrapolated from your payroll systems.

Here are the Top 4 Values you can begin tracking, keeping your finger on the pulse of team wellbeing.

Employee Turnover:  A team member who has a positive relationship with wellbeing is more likely to stay on a team, contribute to team success, and enjoy a long career in veterinary medicine overall. What’s your team turnover? 

Overtime:  We are most familiar with reducing this value as a cost-containment strategy.  Using overtime as a wellbeing indicator helps to gauge how much a team is overworking in a given workweek.  Think about it, how often is job satisfaction tied to how many hours worked? There is a reason 40 hours has been set as the standard full-time workweek.  Anything OVER that is OVERTIME and OVER working teams!

Sick Days:  This value is related to illness, not when a team member is taking a day off due to personal reasons other than being sick.  If you are not differentiating between the two, start doing that now.  This is important to see how often your team is ill AND indicates how many days they are taking days off for true rest and vacations.

Employee Engagement:  The level of engagement can be tracked through regular questionnaires that are anonymous.  The percentage of completed surveys is an indicator of how engaged your team is.

Now that you know what to track, start pulling, and graphing these values to see where your team is trending on the wellbeing scale so you can set goals for where you want your team to be.

Yours in Team Wellbeing,

Jamie Davis, CVPM