Here are some helpful tools and infographics to begin conversations with your veterinary team.
Whether talking among team members or speaking to clients, avoiding these words and phrases will increase professionalism. View the Blog
Think about how the veterinary team communicates with the client. Is it in a way that the client can understand? Or is it in medical terms? See if your team speaks “client.”
Assist the team in understanding how they contribute to the bottom-line and start the uncomfortable financial conversation. See Tools for Financial Conversations
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