Veterinary Team Job Descriptions; Living, growing documents
June 6, 2016
We are of the opinion veterinary team job descriptions are “living documents,” growing and changing as the employee grows in their career and development. One size job descriptions do not fit all!
A newbie veterinary technician’s duties are different than that of a seasoned veterinary technician. Same goes for receptionist and veterinarians. Once the newbie has a couple of years under their belt, their passions and professional goals will be defined; reflected in their performance reviews and upgraded job description. This document is updated to accurately reflect their passion, education, advanced skill set and dedication to client service.
You may be asking, “What about the new hire that is brought on as a general hire?” If you truly are hiring someone for entry level skills, then yes, a generic, entry level job description will suffice. However, if you are looking to hire a credentialed veterinary technician with years of experience and advanced skills in dentistry, then the job announcement and description will reflect those skills, level of achievement, and varied responsibilities. The compensation would also reflect the experience and skills.
The point is, job descriptions are valuable tools for hiring, used during performance reviews, establishing expectations of the job and documentation. If a job description is no longer relevant, reinvent it! Another concept, have levels of competency.
Along those same lines, pull out your team’s current job descriptions and ask each of them to recreate it, relevant to the duties they actually perform. Chances are you will find gaps and overlay in tasks and duties. From there, possibly add responsibilities to fill in the gaps and distribute duties for less duplication. Sounds efficient to us. Download a team exercise to help create job descriptions: A Day in the Life Exercise
Some of you may be thinking, “We don’t even have job descriptions, now what?”
Know WHEELS are already created! Following are links to a general job description, article and resource that can help you in creating job descriptions. We suggest your team member’s (including veterinarians) write out their job duties and create job descriptions that are a true reflection of where their time is spent, what they are passionate about and reflective of the education they have (either formally, through CE, credentialing or certification-CVPM as an example).
If the following resources are not enough, you are encouraged to schedule a Coaching Session with one of our Coaches. Contact us.
Join Veterinary Support Personnel Network (VSPN) for FREE. There you will find LOADS of job descriptions in their library!
Yours in Team Development,
CATALYST VetPC Team