Management Workshops

Workshops for Veterinary Managers, Team Leads and Owners

CATALYST VetPC develops a CUSTOMIZED EXPERIENCE!

These workshops (interactive lectures) can be designed for any type or size of audience – from small veterinary practices to large conventions.

If you don’t find your topic of interest on the list, contact CATALYST VetPC to discuss your specific training & development needs.

In addition, the topics under “Team Workshops” can also be adapted specifically for managers.

Here are some ideas…

HEALTHY COMMUNICATION = Respond, Don't React: Empowering Managers to Engage in Courageous Conversations

OVERVIEW:

There is enough stress every day in veterinary hospitals without having to deal with upset and emotionally charged team members or clients. This workshop will discuss specific skills in de-escalating situations. It also provides perspective on the challenges and benefits from conflict, the dangers of avoidance and helps managers learn how to address and redirect high-emotional interactions into calmer conversations.

LEARNING POINTS for ATTENDEES:

  • Identifying challenges and benefits of conflict
  • Recognize conflict so you can better address it
  • Learn how to shift uncomfortable interactions to mutual problem-solving

BENEFITS:

  • Decrease stress levels while confronting emotionally charged situations
  • Minimize time and energy wasted on anticipation of unproductive interactions
  • Outlining exercises to utilize with your team
Attracting and Retaining Quality Veterinary Team Members = Should I Stay or Should I Go?

OVERVIEW:

Statistics point to the fact that a large percentage (upwards of 50%) of your team is asking this exact question on a daily basis, “Should I stay or should I go?” Veterinary hospitals experience turnover twice that of other industries; an alarming statistic. Is it any wonder managers are continually on the lookout for qualified, formally-trained veterinary technicians and team members?

LEARNING POINTS for ATTENDEES:

  • Understand reasons why technicians are dissatisfied and why many leave the profession.
  • Discuss prevailing business conditions that contribute to staff (including veterinarians) attrition and dissatisfaction.
  • Understand state and national surveys identifying number of credentialed technicians and school status

BENEFITS:

  • Recognize reasons why people leave the field in order to improve conditions
  • Be able to calculate turnover rates to better understand your situation
  • Compare your wages and benefits to state and national averages in order to see where you rank
Attracting and Retaining Quality Veterinary Team Members = Is it really about the money or is it an excuse to leave an unhealthy culture?

OVERVIEW:

Team members point to low wages as a reason to leave, but is there more to the equation? Together we will look at state and local wage and benefit packages. Where does your practice fall?  Are managers able and willing to have conversations with their veterinary team members related to financial needs, dissatisfaction in their job and desire to grow their careers? Inquiring minds want to know!

LEARNING POINTS for ATTENDEES:

  • Identify appropriate compensation in your region
  • Discuss reasons preventing open financial conversations
  • Address potential culture dissatisfaction

BENEFITS:

  • Have tangible numbers when addressing finances
  • Provide confidence for initiating difficult conversations
  • Increase team retention by addressing the real issues
Attracting and Retaining Quality Veterinary Team Members = Defining Best Practices in team retention

OVERVIEW:

There are Best Practices in nearly all aspects of small businesses. We will focus on generating a list for Best Practices in Team Retention. Managers may need to reach beyond their comfort zone to establish effective lines of communication, define a clear vision for the practice and grow team members’ careers (not just a job!). Relief is on the way! There is hope as models prove team satisfaction and retention can be a reality.

LEARNING POINTS for ATTENDEES:

  • Define organizational culture
  • Identify different aspects of the culture
  • See how best practices are identified

BENEFITS:

  • Ability to critique your culture in a new light
  • Identify ways to lead by example
  • Increase overall team satisfaction and retention
Attracting and Retaining Quality Veterinary Team Members = SAVVY Hiring Strategy; It’s more than a job announcement!

OVERVIEW:

Gone are the days of throwing a job announcement together, placing it in your local newspaper and watching the stream of qualified applicants flow in. Today, managers must ponder far more! They must consider what positions are necessary to hire, create a savvy hiring strategy, and generate a compelling offer to qualified candidates.  Job announcements must be outstanding and appealing to hire a stellar team member. It is a job seeker’s market!

LEARNING POINTS for ATTENDEES:

  • Identify your annual turnover
  • Create a hiring strategy based on technical skills, aptitude and emotional intelligence
  • Design tools for hiring, such as appropriate job descriptions

BENEFITS:

  • Unified teams, deliver the best services, leading to increased client retention
  • Increased profitability by decreasing time and money spent on hiring and initial training
  • Decrease team stress due to staff turnover
Culture Crush; Designing a supportive culture

OVERVIEW:

Veterinary teams of all shapes and sizes have a team culture. Is your culture designed by default or by design? Together we will discuss team culture, traditions and morale. We will define a “perfect team culture” and how to get there. Participants will walk away with a plan improving their team’s working environment, creating a Culture Crush.

LEARNING POINTS for ATTENDEES:

  • Outline the ideal team culture
  • Determine the gap between the current culture and where you want to be
  • List ways to fill in the gap

BENEFITS:

  • Create an enjoyable working environment
  • Establish a cultural framework used when hiring
  • Increase team and client retention
Career Satisfaction; Leveraging to increase staying power = Keys to veterinary practice success

OVERVIEW:

Studies show when veterinary team members are leveraged to their fullest potential, there is higher job satisfaction. When team members are fully leveraged on a team in which ALL of their skills are utilized, being delegated responsibilities within their scope of practice, they feel empowered as contributing members of the team. Participants will identify a Top Ten List of services provided in veterinary hospitals, working through an exercise in team leveraging.

LEARNING POINTS for ATTENDEES:

  • Establish a framework of delegated tasks
  • Understand various team member’s scope of practice
  • Learn how to utilize a Top Ten List of services to increase team leveraging

BENEFITS:

  • Obtain leveraging of all team members which increases team satisfaction and decreases turnover
  • Understanding of services
  • Dependable, consistent and improved client and patient care
Profitability is a TEAM Sport

OVERVIEW:

On a team in which there is trust, continual training and appropriate leverage of skills and time, productivity and profitability can be an obtainable outcome. Attendees will walk through a formula establishing hospital fees, delegation of duties and what it takes to open the doors within a veterinary practice. Together Everyone Achieves More leading to personal and practice prosperity.

LEARNING POINTS for ATTENDEES:

  • Learn how to establish hospital fees
  • Outline the benefits of open book management
  • Solidify the benefits of profitability

BENEFITS:

  • Consistency of messaging with respect to fees
  • Team members on the same financial page so able to support and communicate it effectively
  • Increased practice profitability
Greatest Tool in Practice Management: YOUR EMPLOYEE HANDBOOK

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