Team Workshops

Professional Development

Workshops for the entire Veterinary Team


CATALYST VetPC develops a CUSTOMIZED EXPERIENCE!

These workshops (interactive lectures) can be designed for any type or size of audience – from small veterinary practices to large conventions.

If you don’t find your topic of interest on the list, contact CATALYST VetPC to discuss your specific training & development needs.

Here are some ideas…

Professional Attitude: Own It!

OVERVIEW:

Your veterinary clients deserve and expect to be greeted and cared for by professional veterinary team members. In addition, veterinary teams expect to work with courteous, thoughtful, and professional co-workers. If this is not the case, then this powerful, thoughtful workshop will help your team define and strengthen professionalism.  We will primarily focus on behaviors such as first impressions, etiquette, body language and more. Together, we will recognize that increased professional traits will lead to a cohesive team and satisfied clients.

LEARNING POINTS for ATTENDEES:

  • Identify the traits of a professional
  • Define appropriate manners
  • Create a daily, professional team declaration

BENEFITS:

  • Create a professional culture based in respect
  • Create an improved work environment and productive interactions with clients
  • Higher client and team retention
Stressors & Relievers: Combating Burn Out and Compassion Fatigue

OVERVIEW:

Veterinary professionals are known to be caring, giving and compassionate. When veterinary teams give until there is nothing left, it leads to burn-out, fatigue and turnover. If your veterinary hospital is losing team members to stress and burn out, this workshop is critical to addressing these misunderstood problems. Participants will explore how personal and professional wellness is critical to a long-term career in veterinary medicine.

LEARNING POINTS for ATTENDEES:

  • Identify stresses in both personal and professional lives
  • Identify relievers to combat the stress
  • Understand the difference between burn out and compassion fatigue

BENEFITS:

  • Increase productivity of hospital by decreasing the number of sick days and/or staff turnover
  • Receive tips for self-care and effective work-life balance
  • Enhance the overall health and well-being of the veterinary team
Courageous Conversations: Respond, Don't React

OVERVIEW:

Veterinary teams are hungry for tools that will help them bring tough questions and concerns to their managers and veterinarians. Avoiding difficult conversations (because of conflict aversion) does not work. Attendees will learn productive ways to initiate potentially difficult conversations with co-workers, management and clients.

LEARNING POINTS for ATTENDEES:

  • Determine why conversations are dodged
  • Obtain specific tips in managing conflicts
  • Learn how to deploy active listening skills

BENEFITS:

  • Decrease stress levels when confronting emotionally charged situations
  • Minimize time and energy wasted on anticipation
  • Build stronger relations with teams and clients
Trust & Training; Nothing is as fast as the speed of trust

OVERVIEW:

The principles of trust create a tax or a dividend. Veterinary teams want to be trusted and veterinarians want to trust their team. Trust defines a healthy workplace but how do we measure trust and improve upon it? Through continually training as a team, with a common goal in offering excellent patient care and client experience, teams build trust. Attendees will outline veterinary team services offered within a hospital and ways of offering training to increase trust.

LEARNING POINTS for ATTENDEES:

  • Gain insight to measuring trust
  • Outline in-hospital training opportunities
  • Understand the speed related to trust

BENEFITS:

  • Increase trust among team members
  • Provide better customer care through increased team functionality
  • With increased training programs, improve retention and job satisfaction
Starting the Day Right; Leading from Within

OVERVIEW:

Regardless of your position on the team, it is a choice to lead in your own life and exemplify leadership every day. For professional individuals with an internal, solid compass, leading from within is a skill not to be taken for granted. Self-awareness, authenticity and confidence are a few traits to cultivate and grow. It’s good to know you are leading from within, identifying your strengths, and expanding in your career.

LEARNING POINTS for ATTENDEES:

  • Identify traits of a leader
  • Outline personal strengths
  • Establish ways to grow in self-awareness

BENEFITS:

  • Enhances leadership skills
  • Creates or solidifies stronger character traits
  • Improves team bonding
Stay Calm and Groove On; Leading throughout the day

OVERVIEW:

You are aware of your surroundings, realizing each word and deed in the day is leading others. As the day unfolds, the way you support and encourage in the morning may not be how you inspire in the afternoon. Together we will look at daily habits that ignite, leading by example throughout the day. Walk through scenarios that could prove to be stressful, but you choose to stay calm and groove on!

LEARNING POINTS for ATTENDEES:

  • Determine healthy daily habits
  • Outline thoughts, words and deeds that lead others
  • Understand accountability begins by looking in the mirror

BENEFITS:

  • Enhanced leadership skills in all team members
  • Increase support of others, even in stressful situations
  • Have tangible skills to encourage healthy habits
Crafting your personal Values, Vision and Mission Statements; Guiding principles in career growth

OVERVIEW:

Your internal compass that keeps you on track (your guiding principles) can be defined in your personal values, vision and mission statement. Do you know what you value? Do you know where your career will take you? Have you ever considered what brings you greatest joy in your work day? You may feel designing personal statements is “cold” and “corporate.” Quite the opposite is true! Defining your statements can bring clarity, support and a feeling of great accomplishment!

LEARNING POINTS for ATTENDEES:

  • Define guiding principles in career growth
  • Review SMART goals
  • Outline benefits of sharing your vision

BENEFITS:

  • Enhanced career growth leading to job satisfaction
  • Have accountability in order to obtain goals
  • Increase confidence in knowing your path
Accountability; Look in the mirror

OVERVIEW:

Ouch, looking in the mirror and “looking within” can be enlightening and something we often avoid. We will dive into a conversation around accountability, personal habits and self-awareness. Together we will look at accountability in team members and how accountability can be improved upon (by measuring and tracking improvements). It’s tough to admit accountability begins with YOU!

LEARNING POINTS for ATTENDEES:

  • Define fairness and accountability
  • Identify personal habits leading to greater accountability
  • Discuss feedback as merely the exchange of information

BENEFITS:

  • Receive valuable insight to benefits of self-accountability
  • Obtain tangible ways to see improvements
  • Reduce anxiety over feedback
#CelebrateMore!

OVERVIEW:

You and your team may miss out on great opportunities to celebrate successes, small and BIG! When a team member or the entire team achieves a goal, acknowledge it. Celebrating may improve team morale and increase job satisfaction. What have you got to lose? Attendees will define reasons for celebration and how to celebrate.

LEARNING POINTS for ATTENDEES:

  • Establish ways to celebrate
  • Define a list of what to celebrate
  • Learn celebrating is a form of leadership

BENEFITS:

  • Enhanced job satisfaction though celebration
  • Support and encouragement of obtaining goals
  • Team member unity
Disaster Planning & Team Safety = Team Safety is Everyone’s Responsibility

OVERVIEW:

Bites, scratches, needlesticks, OH, MY! The veterinary practice can be a very dangerous place. It is everyone’s responsibility to keep the work environment safe. Attendees will learn about a multitude of dangers and how to focus on safety. Personal protection equipment, safety data sheets and injury reports will be topics of discussion.

LEARNING POINTS for ATTENDEES:

  • Define potential dangers in the work place
  • Address ways to avoid the dangers
  • Outline steps to take if something does happen

BENEFITS:

  • Increased awareness of potential dangers
  • Focus on prevention to decrease accidents
  • Increase team unity by working together in reducing hazards
Disaster Planning & Team Safety = Emergency Preparedness is for Veterinary Hospitals, too

OVERVIEW:

“Quick, there’s a fire, call 911!” The very thought of a disaster within your veterinary hospital must bring shivers to your spine. Those who have experienced it wish they never had and those who prepared for it are grateful they did! What risks are there? How does a team design a safety drill? What is the toughest decision a team will need to make when an emergency evacuation MUST OCCUR? These questions and more will be answered.

LEARNING POINTS for ATTENDEES:

  • Identify potential disasters that may occur
  • Discuss possible scenarios during the disaster
  • Outline a basic safety drill

BENEFITS:

  • Being prepared in case of a true disaster
  • Increase confidence for team members to handle any type of situation
  • Understand the different components so that teams can work together in stressful situations

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Note: Some workshops may be eligible for supportive CE for CVT certification through CACVT and CE for veterinarians.

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