Workshop Topics

Professional Development

Workshops for the entire Veterinary Team

CATALYST VetPC develops a CUSTOMIZED EXPERIENCE!

These interactive workshops can be designed for any type or size of audience.

If you don’t find your topic of interest on the list, contact CATALYST VetPC to discuss your specific training & development needs.

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Here are some ideas…

For the Team

Mix & Match Dimensions in Veterinary Team Wellbeing

(45-60 minute sessions combined to create a day of training or deliver over a few weeks customized to your team’s needs)

 

  • Consider Work/Life Blend (instead of Balance)
  • Social – A Sense of Purpose; Driven by Values & Guiding Principles
  • Emotional- Self-Care Regimen for Veterinary Professionals
  • Spiritual – Mindfulness & Gratitude Changes Everything
  • Intellectual- Improve your Emotional Intelligence and/or Resilience
  • Physical- Take your M.E.D.S.
  • Environmental – Express Yourself; Strengthening Psychological Safety
  • Financial – Veterinary Team Finances to include Limiting Beliefs around Money
  • Occupational – Career Advancement within Veterinary Hospitals
  • Establishing and Maintaining Healthy Workplace Boundaries
  • KPI in Veterinary Team Wellbeing for the WIN! (to wrap up all of the series created)
  • SMART Goals: The Secret Sauce – Bring it ALL TOGETHER

 

Professional Attitude: Own It!

OVERVIEW:

Your veterinary clients deserve and expect to be greeted and cared for by professional veterinary team members. In addition, veterinary teams expect to work with courteous, thoughtful, and professional co-workers. If this is not the case, then this powerful, thoughtful workshop will help your team define and strengthen professionalism.  We will primarily focus on behaviors such as first impressions, etiquette, body language and more. Together, we will recognize that increased professional traits will lead to a cohesive team and satisfied clients.

LEARNING POINTS for ATTENDEES:

  • Identify the traits of a professional
  • Define appropriate manners
  • Create a daily, professional team declaration

BENEFITS:

  • Create a professional culture based in respect
  • Create an improved work environment and productive interactions with clients
  • Higher client and team retention
Stressors & Relievers: Combating Burn Out and Compassion Fatigue

OVERVIEW:

Veterinary professionals are known to be caring, giving and compassionate. When veterinary teams give until there is nothing left, it leads to burn-out, fatigue and turnover. If your veterinary hospital is losing team members to stress and burn out, this workshop is critical to addressing these misunderstood problems. Participants will explore how personal and professional wellness is critical to a long-term career in veterinary medicine.

LEARNING POINTS for ATTENDEES:

  • Identify stresses in both personal and professional lives
  • Identify relievers to combat the stress
  • Understand the difference between burn out and compassion fatigue

BENEFITS:

  • Increase productivity of hospital by decreasing the number of sick days and/or staff turnover
  • Receive tips for self-care and effective work-life balance
  • Enhance the overall health and well-being of the veterinary team
Courageous Conversations: Respond, Don't React

OVERVIEW:

Veterinary teams are hungry for tools that will help them bring tough questions and concerns to their managers and veterinarians. Avoiding difficult conversations (because of conflict aversion) does not work. Attendees will learn productive ways to initiate potentially difficult conversations with co-workers, management and clients.

LEARNING POINTS for ATTENDEES:

  • Determine why conversations are dodged
  • Obtain specific tips in managing conflicts
  • Learn how to deploy active listening skills

BENEFITS:

  • Decrease stress levels when confronting emotionally charged situations
  • Minimize time and energy wasted on anticipation
  • Build stronger relations with teams and clients

For Owners & Managers

HEALTHY COMMUNICATION = Respond, Don't React: Empowering Managers to Engage in Courageous Conversations

OVERVIEW:

There is enough stress every day in veterinary hospitals without having to deal with upset and emotionally charged team members or clients. This workshop will discuss specific skills in de-escalating situations. It also provides perspective on the challenges and benefits from conflict, the dangers of avoidance and helps managers learn how to address and redirect high-emotional interactions into calmer conversations.

LEARNING POINTS for ATTENDEES:

  • Identifying challenges and benefits of conflict
  • Recognize conflict so you can better address it
  • Learn how to shift uncomfortable interactions to mutual problem-solving

BENEFITS:

  • Decrease stress levels while confronting emotionally charged situations
  • Minimize time and energy wasted on anticipation of unproductive interactions
  • Outlining exercises to utilize with your team
Attracting and Retaining Quality Veterinary Team Members = Should I Stay or Should I Go?

OVERVIEW:

Statistics point to the fact that a large percentage (upwards of 50%) of your team is asking this exact question on a daily basis, “Should I stay or should I go?” Veterinary hospitals experience turnover twice that of other industries; an alarming statistic. Is it any wonder managers are continually on the lookout for qualified, formally-trained veterinary technicians and team members?

LEARNING POINTS for ATTENDEES:

  • Understand reasons why technicians are dissatisfied and why many leave the profession.
  • Discuss prevailing business conditions that contribute to staff (including veterinarians) attrition and dissatisfaction.
  • Understand state and national surveys identifying number of credentialed technicians and school status

BENEFITS:

  • Recognize reasons why people leave the field in order to improve conditions
  • Be able to calculate turnover rates to better understand your situation
  • Compare your wages and benefits to state and national averages in order to see where you rank
Attracting and Retaining Quality Veterinary Team Members = Is it really about the money or is it an excuse to leave an unhealthy culture?

OVERVIEW:

Team members point to low wages as a reason to leave, but is there more to the equation? Together we will look at state and local wage and benefit packages. Where does your practice fall?  Are managers able and willing to have conversations with their veterinary team members related to financial needs, dissatisfaction in their job and desire to grow their careers? Inquiring minds want to know!

LEARNING POINTS for ATTENDEES:

  • Identify appropriate compensation in your region
  • Discuss reasons preventing open financial conversations
  • Address potential culture dissatisfaction

BENEFITS:

  • Have tangible numbers when addressing finances
  • Provide confidence for initiating difficult conversations
  • Increase team retention by addressing the real issues
Attracting and Retaining Quality Veterinary Team Members = Defining Best Practices in team retention

OVERVIEW:

There are Best Practices in nearly all aspects of small businesses. We will focus on generating a list for Best Practices in Team Retention. Managers may need to reach beyond their comfort zone to establish effective lines of communication, define a clear vision for the practice and grow team members’ careers (not just a job!). Relief is on the way! There is hope as models prove team satisfaction and retention can be a reality.

LEARNING POINTS for ATTENDEES:

  • Define organizational culture
  • Identify different aspects of the culture
  • See how best practices are identified

BENEFITS:

  • Ability to critique your culture in a new light
  • Identify ways to lead by example
  • Increase overall team satisfaction and retention
Attracting and Retaining Quality Veterinary Team Members = SAVVY Hiring Strategy; It’s more than a job announcement!

OVERVIEW:

Gone are the days of throwing a job announcement together, placing it in your local newspaper and watching the stream of qualified applicants flow in. Today, managers must ponder far more! They must consider what positions are necessary to hire, create a savvy hiring strategy, and generate a compelling offer to qualified candidates.  Job announcements must be outstanding and appealing to hire a stellar team member. It is a job seeker’s market!

LEARNING POINTS for ATTENDEES:

  • Identify your annual turnover
  • Create a hiring strategy based on technical skills, aptitude and emotional intelligence
  • Design tools for hiring, such as appropriate job descriptions

BENEFITS:

  • Unified teams, deliver the best services, leading to increased client retention
  • Increased profitability by decreasing time and money spent on hiring and initial training
  • Decrease team stress due to staff turnover
Culture Crush; Designing a supportive culture

OVERVIEW:

Veterinary teams of all shapes and sizes have a team culture. Is your culture designed by default or by design? Together we will discuss team culture, traditions and morale. We will define a “perfect team culture” and how to get there. Participants will walk away with a plan improving their team’s working environment, creating a Culture Crush.

LEARNING POINTS for ATTENDEES:

  • Outline the ideal team culture
  • Determine the gap between the current culture and where you want to be
  • List ways to fill in the gap

BENEFITS:

  • Create an enjoyable working environment
  • Establish a cultural framework used when hiring
  • Increase team and client retention
Career Satisfaction; Leveraging to increase staying power = Keys to veterinary practice success

OVERVIEW:

Studies show when veterinary team members are leveraged to their fullest potential, there is higher job satisfaction. When team members are fully leveraged on a team in which ALL of their skills are utilized, being delegated responsibilities within their scope of practice, they feel empowered as contributing members of the team. Participants will identify a Top Ten List of services provided in veterinary hospitals, working through an exercise in team leveraging.

LEARNING POINTS for ATTENDEES:

  • Establish a framework of delegated tasks
  • Understand various team member’s scope of practice
  • Learn how to utilize a Top Ten List of services to increase team leveraging

BENEFITS:

  • Obtain leveraging of all team members which increases team satisfaction and decreases turnover
  • Understanding of services
  • Dependable, consistent and improved client and patient care

Personal Growth Topics

  • Time Flies Unless You Manage It
  • Crafting your Personal Values, Vision & Mission
  • Courageous Conversations; Respond, Don’t React
  • Grow Your Self-Awareness; Improve your EI
  • Buck Naked Vulnerability; Let’s Talk Trust & Showing Up
  • The Illusion of Perfection
  • Take your M.E.D.S! Veterinary Team Self-Car
  • 4 Tips for Developing a Regimen for Self-Care

Professional Development Topics 

  • Professionalism, Own IT!
  • Pet Health Insurance Saves Lives
  • Name it to Tame IT! Stressors and Relievers (differentiate between compassion fatigue & burnout)
  • Cracking the Code of Employee Engagement
  • Career Choices for Veterinary Professionals
  • How Best to Measure (and IMPROVE) Team Wellbeing
  • Leveraging your Team to its MAX!
  • Debriefing does a Team GOOD!
  • Overcoming Limiting Beliefs about Money
  • Giving the Gift of Feedback
  • The Secret to Happy Team Members
  • The Art of Managing
  • The Heart of Leadership

Team Building Topics 

  • Designing In-Hospital Team Training – 4 Tips to Implementation
  • Team Building for Heroes
  • ROCK Your Onboarding!
  • Tips for Peaceful Holidays

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Resource Books used in many of Rebecca’s Presentations

These books provide insight and fundamental information for team development. Rebecca often refers to them in her presentations.

**  One of her “go-to” books is The 7 Habits of Highly Effective People by Steve Covey. More information can be found at https://www.franklincovey.com/the-7-habits.html

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Note: Some workshops may be eligible for supportive CE for CVT certification through CACVT and CE for veterinarians.

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